Knowledge base

General Questions

  1. Do you offer Magento/ Magento 2 customization services?
  2. How can I fix third-party extension conflicts?
  3. Are your extensions compatible with themes from other vendors?
  4. What's included in the package?
  5. Can I access the source code of your extensions?

Refund Policy

  1. I bought your product over 30 days ago, but didn’t use it, can I ask for a refund?
  2. Can I get my refund after purchasing?
  3. I bought two items in one order. Can I get a refund for one of them?

License

  1. How many test/development sites can I set up with your product after purchasing?

Pricing

  1. Are there any discounts that I can get?
  2. Is there any difference in price between the Community Edition and Enterprise Edition?
  3. Are there any additional costs after purchasing?

Product Update

  1. Are there any additional costs for updating my purchased product?
  2. How can I get the updated version?
  3. What exactly do you update on your products?
  4. How often do you update your products?
  5. How do I know if my extension has been updated?

Installation

  1. How can I get installation service at your site?
  2. How long does the installation take?
  3. Can I ask for a refund for the installation service?

Product

  1. How many times do I have to pay for your product/extension/plugin one-time?
  2. What if I’m interested in your product but there’s no version compatible with my Magento site?
  3. How can I uninstall/remove my extension?
  4. Do you offer trials?

Ordering

  1. How do I know whether my order has been completed or pending?
  2. Why do I not see my purchased items in Downloadable products?
  3. How do I cancel a pending order and place a new one?
  4. I cannot add items to my cart. Why?
  5. Get my product after placing an order

Payment

  1. I was redirected to Paypal to fill in my details, but I don’t know whether it is completed or not.
  2. Is my order information safe when purchasing on your site?
  3. How can I get my invoice?
  4. How can I pay for your products?
  5. Can I use a Credit Card to place an order?

Tech Questions

  1. How to Install Magento 2 via Composer
  2. How to Enable Developer Mode in Magento 2
  3. How to Unlock Reindex Process in Magento 2: Index is locked by another reindex process Skipping?