Knowledge base

General Questions

  1. Do you offer Magento/ Magento 2 customization services?
  2. How to convert PSD to Magento 2 theme?
  3. What should I do if I receive a "404 Not Found" error when accessing the configuration page?
  4. Can I access the source code of your extensions?
  5. What's included in the package?

Refund Policy

  1. I bought your product over 30 days ago, but didn’t use it, can I ask for a refund?
  2. I bought two items in one order. Can I get a refund for one of them?
  3. Can I get my refund after purchasing?


  1. How many test/development sites can I set up with your product after purchasing?


  1. Is there any difference in price between the Community Edition and Enterprise Edition?
  2. Are there any discounts that I can get?
  3. Are there any additional costs after purchasing?

Product Update

  1. How do I know if my extension has been updated?
  2. What exactly do you update on your products?
  3. Are there any additional costs for updating my purchased product?
  4. How often do you update your products?
  5. How can I get the updated version?


  1. How can I get installation service at your site?
  2. Can I ask for a refund for the installation service?
  3. How long does the installation take?


  1. How many times do I have to pay for your product/extension/plugin one-time?
  2. How can I uninstall/remove my extension?
  3. What if I’m interested in your product but there’s no version compatible with my Magento site?
  4. Do you offer trials?


  1. How do I cancel a pending order and place a new one?
  2. Get my product after placing an order
  3. I cannot add items to my cart. Why?
  4. How do I know whether my order has been completed or pending?
  5. Why do I not see my purchased items in Downloadable products?


  1. How can I pay for your products?
  2. What should I do, if I get a problem with the payment method?
  3. How can I get my invoice?
  4. Is my order information safe when purchasing on your site?
  5. I was redirected to Paypal to fill in my details, but I don’t know whether it is completed or not.

Tech Questions

  1. Magento Security Scan & Patches: Why Should You Use it?
  2. How to fix 404 errors in Magento 2 advanced reporting?
  3. How to Enable Developer Mode in Magento 2
  4. How to Install Magento 2 via Composer
  5. How to Unlock Reindex Process in Magento 2: Index is locked by another reindex process Skipping?