Knowledge base

General Questions

  1. How to fix error 403 in Magento 2?
  2. Do you offer Magento/ Magento 2 customization services?
  3. Can I access the source code of your extensions?
  4. How to Connect Mailchimp for Magento?
  5. What's included in the package?

Refund Policy

  1. I bought two items in one order. Can I get a refund for one of them?
  2. Can I get my refund after purchasing?
  3. I bought your product over 30 days ago, but didn’t use it, can I ask for a refund?


  1. How many test/development sites can I set up with your product after purchasing?


  1. Are there any additional costs after purchasing?
  2. Is there any difference in price between the Community Edition and Enterprise Edition?
  3. Are there any discounts that I can get?

Product Update

  1. How often do you update your products?
  2. How do I know if my extension has been updated?
  3. How can I get the updated version?
  4. What exactly do you update on your products?
  5. Are there any additional costs for updating my purchased product?


  1. How can I get installation service at your site?
  2. How long does the installation take?
  3. Can I ask for a refund for the installation service?


  1. Do you offer trials?
  2. How many times do I have to pay for your product/extension/plugin one-time?
  3. What if I’m interested in your product but there’s no version compatible with my Magento site?
  4. How can I uninstall/remove my extension?


  1. Get my product after placing an order
  2. How do I know whether my order has been completed or pending?
  3. Why do I not see my purchased items in Downloadable products?
  4. I cannot add items to my cart. Why?
  5. How do I cancel a pending order and place a new one?


  1. Which Payment Methods Are Supported?
  2. Is my order information safe when purchasing on your site?
  3. How can I pay for your products?
  4. I was redirected to Paypal to fill in my details, but I don’t know whether it is completed or not.
  5. What should I do, if I get a problem with the payment method?

Tech Questions

  1. Magento Security Scan & Patches: Why Should You Use it?
  2. How to fix 404 errors in Magento 2 advanced reporting?
  3. How to Unlock Reindex Process in Magento 2: Index is locked by another reindex process Skipping?
  4. How to Install Magento 2 via Composer
  5. How to Enable Developer Mode in Magento 2