Knowledge base

General Questions

  1. How to convert PSD to Magento 2 theme?
  2. How to Connect Mailchimp for Magento?
  3. Can I access the source code of your extensions?
  4. How to fix internal server error 500 in Magento 2?
  5. What should I do if I receive a "404 Not Found" error when accessing the configuration page?

Refund Policy

  1. I bought two items in one order. Can I get a refund for one of them?
  2. I bought your product over 30 days ago, but didn’t use it, can I ask for a refund?
  3. Can I get my refund after purchasing?

License

  1. How many test/development sites can I set up with your product after purchasing?

Pricing

  1. Are there any additional costs after purchasing?
  2. Is there any difference in price between the Community Edition and Enterprise Edition?
  3. Are there any discounts that I can get?

Product Update

  1. Are there any additional costs for updating my purchased product?
  2. How often do you update your products?
  3. What exactly do you update on your products?
  4. How do I know if my extension has been updated?
  5. How can I get the updated version?

Installation

  1. How can I get installation service at your site?
  2. How long does the installation take?
  3. Can I ask for a refund for the installation service?

Product

  1. Do you offer trials?
  2. How can I uninstall/remove my extension?
  3. What if I’m interested in your product but there’s no version compatible with my Magento site?
  4. How many times do I have to pay for your product/extension/plugin one-time?

Ordering

  1. I cannot add items to my cart. Why?
  2. How do I know whether my order has been completed or pending?
  3. Why do I not see my purchased items in Downloadable products?
  4. How do I cancel a pending order and place a new one?
  5. Get my product after placing an order

Payment

  1. I don't have Paypal. Do you offer other payment methods?
  2. I was redirected to Paypal to fill in my details, but I don’t know whether it is completed or not.
  3. How can I get my invoice?
  4. How can I pay for your products?
  5. Can I use a Credit Card to place an order?

Tech Questions

  1. Magento Security Scan & Patches: Why Should You Use it?
  2. How to Install Magento 2 via Composer
  3. How to Enable Developer Mode in Magento 2
  4. How to fix 404 errors in Magento 2 advanced reporting?
  5. How to Unlock Reindex Process in Magento 2: Index is locked by another reindex process Skipping?