Knowledge base

General Questions

  1. Do you offer Magento/ Magento 2 customization services?
  2. How to convert PSD to Magento 2 theme?
  3. What's included in the package?
  4. Can I access the source code of your extensions?
  5. Are your extensions compatible with themes from other vendors?

Refund Policy

  1. I bought two items in one order. Can I get a refund for one of them?
  2. I bought your product over 30 days ago, but didn’t use it, can I ask for a refund?
  3. Can I get my refund after purchasing?

License

  1. How many test/development sites can I set up with your product after purchasing?

Pricing

  1. Are there any additional costs after purchasing?
  2. Is there any difference in price between the Community Edition and Enterprise Edition?
  3. Are there any discounts that I can get?

Product Update

  1. How often do you update your products?
  2. How can I get the updated version?
  3. What exactly do you update on your products?
  4. How do I know if my extension has been updated?
  5. Are there any additional costs for updating my purchased product?

Installation

  1. How can I get installation service at your site?
  2. Can I ask for a refund for the installation service?
  3. How long does the installation take?

Product

  1. Do you offer trials?
  2. How many times do I have to pay for your product/extension/plugin one-time?
  3. What if I’m interested in your product but there’s no version compatible with my Magento site?
  4. How can I uninstall/remove my extension?

Ordering

  1. Get my product after placing an order
  2. I cannot add items to my cart. Why?
  3. How do I know whether my order has been completed or pending?
  4. Why do I not see my purchased items in Downloadable products?
  5. How do I cancel a pending order and place a new one?

Payment

  1. Can I use a Credit Card to place an order?
  2. How can I pay for your products?
  3. I don't have Paypal. Do you offer other payment methods?
  4. I was redirected to Paypal to fill in my details, but I don’t know whether it is completed or not.
  5. Which Payment Methods Are Supported?

Tech Questions

  1. Magento Security Scan & Patches: Why Should You Use it?
  2. How to Install Magento 2 via Composer
  3. How to Unlock Reindex Process in Magento 2: Index is locked by another reindex process Skipping?
  4. How to fix 404 errors in Magento 2 advanced reporting?
  5. How to Enable Developer Mode in Magento 2