Knowledge base

General Questions

  1. Magento Security Scan & Patches: Why Should You Use it?
  2. How to Connect Mailchimp for Magento?
  3. What should I do if I receive a "404 Not Found" error when accessing the configuration page?
  4. Can I access the source code of your extensions?
  5. How to convert PSD to Magento 2 theme?

Refund Policy

  1. I bought your product over 30 days ago, but didn’t use it, can I ask for a refund?
  2. Can I get my refund after purchasing?
  3. I bought two items in one order. Can I get a refund for one of them?

License

  1. How many test/development sites can I set up with your product after purchasing?

Pricing

  1. Is there any difference in price between the Community Edition and Enterprise Edition?
  2. Are there any discounts that I can get?
  3. Are there any additional costs after purchasing?

Product Update

  1. How do I know if my extension has been updated?
  2. How often do you update your products?
  3. What exactly do you update on your products?
  4. How can I get the updated version?
  5. Are there any additional costs for updating my purchased product?

Installation

  1. How can I get installation service at your site?
  2. Can I ask for a refund for the installation service?
  3. How long does the installation take?

Product

  1. How many times do I have to pay for your product/extension/plugin one-time?
  2. How can I uninstall/remove my extension?
  3. What if I’m interested in your product but there’s no version compatible with my Magento site?
  4. Do you offer trials?

Ordering

  1. How do I know whether my order has been completed or pending?
  2. Why do I not see my purchased items in Downloadable products?
  3. Get my product after placing an order
  4. How do I cancel a pending order and place a new one?
  5. I cannot add items to my cart. Why?

Payment

  1. Can I use a Credit Card to place an order?
  2. Is my order information safe when purchasing on your site?
  3. How can I get my invoice?
  4. I was redirected to Paypal to fill in my details, but I don’t know whether it is completed or not.
  5. I don't have Paypal. Do you offer other payment methods?

Tech Questions

  1. Magento Security Scan & Patches: Why Should You Use it?
  2. How to fix 404 errors in Magento 2 advanced reporting?
  3. How to Unlock Reindex Process in Magento 2: Index is locked by another reindex process Skipping?
  4. How to Install Magento 2 via Composer
  5. How to Enable Developer Mode in Magento 2