Knowledge base

General Questions

  1. How to fix error 403 in Magento 2?
  2. What's included in the package?
  3. Are your extensions compatible with themes from other vendors?
  4. Do you offer Magento/ Magento 2 customization services?
  5. What should I do if I receive a "404 Not Found" error when accessing the configuration page?

Refund Policy

  1. Can I get my refund after purchasing?
  2. I bought two items in one order. Can I get a refund for one of them?
  3. I bought your product over 30 days ago, but didn’t use it, can I ask for a refund?

License

  1. How many test/development sites can I set up with your product after purchasing?

Pricing

  1. Are there any additional costs after purchasing?
  2. Are there any discounts that I can get?
  3. Is there any difference in price between the Community Edition and Enterprise Edition?

Product Update

  1. How often do you update your products?
  2. What exactly do you update on your products?
  3. How can I get the updated version?
  4. Are there any additional costs for updating my purchased product?
  5. How do I know if my extension has been updated?

Installation

  1. How can I get installation service at your site?
  2. How long does the installation take?
  3. Can I ask for a refund for the installation service?

Product

  1. What if I’m interested in your product but there’s no version compatible with my Magento site?
  2. Do you offer trials?
  3. How many times do I have to pay for your product/extension/plugin one-time?
  4. How can I uninstall/remove my extension?

Ordering

  1. I cannot add items to my cart. Why?
  2. How do I know whether my order has been completed or pending?
  3. Get my product after placing an order
  4. Why do I not see my purchased items in Downloadable products?
  5. How do I cancel a pending order and place a new one?

Payment

  1. How can I pay for your products?
  2. How can I get my invoice?
  3. I don't have Paypal. Do you offer other payment methods?
  4. Can I use a Credit Card to place an order?
  5. Is my order information safe when purchasing on your site?

Tech Questions

  1. Magento Security Scan & Patches: Why Should You Use it?
  2. How to Install Magento 2 via Composer
  3. How to fix 404 errors in Magento 2 advanced reporting?
  4. How to Enable Developer Mode in Magento 2
  5. How to Unlock Reindex Process in Magento 2: Index is locked by another reindex process Skipping?