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MageSpark Privacy Policy

Last updated: 04 December 2025

1. Introduction

This Privacy Policy explains how MageSpark (“MageSpark”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit our website magespark.com (including any subdomains) and when you purchase or use our digital products, extensions, themes, and services (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner. By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection laws, the entity responsible for your personal data is:

MageSpark
102, Valentino Business Hub
BRTS Canal Road Opp Khatodara BRTS Bus Stand,
Surat, Gujarat 395002, India

If you have any questions about this Privacy Policy or how your data is handled, you can contact us using the contact details provided on our Website’s contact page.

3. Personal Data We Collect

We may collect and process the following categories of personal data about you, depending on how you interact with us:

  • Account and contact details: Name, email address, password, company name, billing address, phone number, and any other details you provide when creating an account or placing an order.
  • Order and billing information: Products purchased, order history, payment method (for example card type, masked card digits, transaction IDs). We do not store full card numbers; payments are processed securely by our third-party payment providers.
  • Technical and usage data: IP address, browser type and version, operating system, device identifiers, pages visited, time and date of visits, referring URLs, general location (country/city level), and other diagnostic data collected via server logs and analytics tools.
  • Support and communication data: Information you provide when you contact us for support, such as screenshots, log files, staging URLs, or technical details about your Magento or eCommerce environment.
  • Marketing preferences: Your preferences for receiving marketing emails or product updates, and your communication settings.
  • Cookies and similar technologies: Data collected via cookies, pixels, scripts, and other tracking technologies used on our Website. For more information, see Section 5 below.

4. How We Collect Your Data

We collect personal data from the following sources:

  • Directly from you: When you create an account, place an order, submit a contact form, request support, subscribe to our newsletter, or otherwise communicate with us.
  • Automatically: Through your use of the Website, via cookies, server logs, and similar technologies that record interaction with our Services.
  • From third parties: For example, payment providers, analytics providers, or marketplace platforms that share limited data with us when you purchase our products through them.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and scripts) to operate our Website, analyze usage, and improve user experience. Cookies are small text files stored on your device when you browse our Website.

We may use the following types of cookies:

  • Essential cookies: Required for the basic functioning and security of the Website.
  • Preference cookies: Remember your settings and choices (such as language preferences).
  • Analytics cookies: Help us understand how visitors use our Website so we can improve it.
  • Marketing cookies: Used, where applicable, to deliver more relevant ads or to measure campaign performance.

Where required by law, we will ask for your consent before setting non-essential cookies. You can manage or withdraw your consent at any time via your browser settings or any cookie banner/preferences tool we provide.

7. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To operate and maintain our Website and Services;
  • To process your orders, deliver digital products, and manage licenses;
  • To provide technical support, respond to your inquiries, and resolve issues;
  • To send transactional emails such as order confirmations, invoices, and service notifications;
  • To send, with your consent where required, marketing emails, product updates, and promotions;
  • To analyze how users interact with our Website and improve usability, performance, and content;
  • To detect, prevent, and address security incidents, fraud, or abuse of our Services;
  • To enforce our Terms and Conditions and protect our rights, property, and safety, or that of others;
  • To comply with legal obligations and respond to lawful requests from authorities.

8. How We Share Your Personal Data

We do not sell your personal data. However, we may share your data with trusted third parties in the following situations:

  • Service providers (processors): Vendors who help us operate our business, such as hosting providers, payment processors, email delivery services, analytics providers, error-tracking tools, and customer support platforms. These providers only process your data on our instructions and under appropriate data protection agreements.
  • Business partners and marketplaces: When you purchase our products via a third-party marketplace, that marketplace may share limited information with us to fulfill your order.
  • Legal and regulatory authorities: When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Corporate transactions: In connection with a merger, acquisition, sale of assets, or similar transaction, subject to appropriate confidentiality safeguards.

9. International Data Transfers

Depending on your location and our service providers, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where required by law (for example, under the GDPR), we will ensure that appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms approved by relevant data protection authorities.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The exact retention period may vary depending on the type of data and the context of our interactions. For example:

  • Order and invoice data may be retained for the period required by tax and accounting laws;
  • Support communications may be kept for a reasonable period to help us resolve future issues and improve support quality;
  • Marketing data is generally retained until you withdraw your consent or opt out of communications.

11. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

  • Right of access: To obtain confirmation as to whether we process your personal data and, if so, to receive a copy.
  • Right to rectification: To request correction of inaccurate or incomplete data.
  • Right to erasure: To request deletion of your personal data in certain circumstances.
  • Right to restriction: To request restriction of processing in certain cases.
  • Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
  • Right to object: To object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
  • Right to lodge a complaint: To file a complaint with your local data protection authority if you believe we are processing your data in violation of applicable laws.

To exercise your rights, please contact us using the details provided on the Website. We may need to verify your identity before responding to your request.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. These measures may include encryption, access controls, secure hosting environments, and regular monitoring.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your data.

13. Children’s Privacy

Our Website and Services are not directed to children under the age of 16 (or a higher age as defined by the laws of your country). We do not knowingly collect personal data from children.

If you believe that a child has provided personal data to us without appropriate parental consent, please contact us, and we will take steps to delete such data where required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the “Last updated” date at the top of this page.

In certain cases, we may provide additional notice (such as a banner on our Website or an email notification). Your continued use of the Website or Services following the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data, please contact us using the contact information provided on the Contact page of our Website.

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